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CT Lottery Player Alert: System Technical Difficulties on Labor Day Caused Error with Validating Tickets

CT Lottery Player Alert: System Technical Difficulties on Labor Day Caused Error with Validating Tickets

 ROCKY HILL, CT/September 8, 2021 – On Monday, Sept 6, the CT Lottery system experienced technical difficulties that resulted in some tickets not validating accurately as winning or non-winning tickets. The issue occurred from approximately 1:30 – 3 p.m. that day. During that timeframe, players checking to see if their ticket was a winner by presenting it at retail for verification, or by scanning it on the mobile app may have received an incorrect result. 

The CT Lottery has determined that approximately 300 such transactions may have occurred. If any player attempted to cash a ticket at retail, or scanned a ticket on the app, and still has the ticket, they are urged to contact the CT Lottery at info@ctlottery.org. If a player no longer has their ticket they are also urged to contact the CT Lottery so the claim can be researched further. Additional information is available at www.CTLottery.org.

The CT Lottery apologizes for any inconvenience that this may have cause our players and our retailers.

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