COVID-19 CLAIMS UPDATE  

CT Lottery’s Rocky Hill Headquarters is now open to the public. We are following CDC guidelines and social distancing measures are in place. Please note the following guidelines when visiting CT Lottery Headquarters: 

  • Claims for $600 and above only on a single ticket.
  • Maximum of 6 claimants in the lobby at the same time.  
    • 3 of 6 claims windows will be open; additional claimants will wait social distanced.
    • Claimants must remain outside if maximum is reached.
  • Claimants must answer prescreening questions and use hand sanitizer PRIOR to entering the building.
  • A face mask MUST be worn at all times while in the building. 
  • Social distancing MUST be maintained at all times.
  • Only the winner will be allowed to enter the building after passing screening questions unless a companion is necessary for health reasons or translating needs. 

Prize claims at retail and via mail-in continue as normal.

 

How to claim winning tickets:

By law, the original winning ticket is the only valid receipt for prize claims.  A Lottery ticket is a bearer instrument, which means the person who possesses it is the owner.  Your signature indicates that you are the owner.  To claim a prize, please follow the instructions below.  Two (2) of the following valid forms of signed identification (one of which must be a photo ID) are required when claiming a prize in person at a High-Tier Claim Center, or in person or by mail to CT Lottery Headquarters: driver’s license, Social Security card, passport, state ID, pistol permit, major credit card with signature, or work ID with photo and signature.  

  • Prizes up to $599
    May be claimed in-person at CT Lottery retailers, or by mail (see below).
  • Prizes up to $5,000
    May be claimed in-person at High-Tier Claim centers https://www.ctlottery.org/ClaimCenters
    , by mail (see below), or in-person at CT Lottery Headquarters (with restrictions), or by drop-off (see below). Please note: Prizes of $5,000 and up may require tax forms to be completed by winner and returned to Lottery PRIOR to issuing a check. This may result in additional processing time for mail-in or dropped-off claims.
  • Prizes $5,001 - $9,999
    May be claimed by mail, in-person at CT Lottery Headquarters (with restrictions), or by drop-off (see below). Please note: Prizes of $5,000 and up may require tax forms to be completed by winner and returned to Lottery PRIOR to issuing a check. This may result in additional processing time for mail-in or dropped-off claims.
  • Prizes $10,000 - $49,999
    May be made by mail (see below), by drop-off (see below), or in-person at the CT Lottery Headquarters in Rocky Hill (by appointment if desired). To make an appointment, please call (860) 713-2680.
  • Prizes $50,000 and above
    MUST be made in-person at the CT Lottery Headquarters in Rocky Hill (by appointment if desired). To make an appointment, please call (860) 713-2680.

For Drop-offs:

  • Drop-off claims will be accepted during regular business hours Monday-Friday, 8:30 AM - 4:30 PM.
  • Drop-offs will NOT be processed the same day; claims will be processed in the order received and checks will be mailed.
  • Upon arrival to Lottery Headquarters, enter through the front door. A Lottery staff member will be stationed inside to provide a receipt for leaving your envelope.
  • Claims for $600 and above only on a single ticket.
  • The back of the original ticket must be filled out.
  • A copy of two (2) forms of proper identification must be included along with a daytime phone number
  • All items must be in an envelope. 

For Mail-in Tickets:

Winning tickets up to $49,999 may be claimed by mail. You are responsible for the mailing method chosen. We recommend that you utilize a mailing method that provides you with proof of mailing and keep copies of your submissions. Please complete the requested information on the back of the original ticket and sign it. Mail the ticket along with a copy of two (2) valid forms of signed identification to: 

CT Lottery Claims Dept.
777 Brook Street
Rocky Hill, CT 06067

 

Additional Claims Questions:

Contact ctlottery@ctlottery.org or (860) 713-2700.

All CT Lottery tickets can be checked on a Lottery Ticket Checker at any CT Lottery Retailer, at a Lottery Ticket Vending Machine or by downloading our free CT Lottery Mobile App. Using the Mobile App "Scan Tickets" feature you can scan the barcode on any CT Lottery ticket to see if it's a winner.  PLEASE NOTE: The CT Lottery's gaming system is "off-line" between the approximate hours of 2am - 5am daily.  During that time, scanning tickets via the Lottery Ticket Vending Machine, CT Lottery Mobile App or at Retailer Lottery Ticket Checkers is not available.

In conjunction with the Bank of America, CT Lottery winner checks are processed for cashing to conform to their banking requirements. (Please note, this cashing policy does not apply to other financial institutions where you may have an account.)  When cashing a winner check at a Bank of America branch, checks processed Monday through Friday will be available for cashing one (1) hour after issuance. Checks processed Saturday through Sunday will be available for cashing on the following Monday.

Winning tickets up to $49,999 may be claimed by mail. You are responsible for the mailing method chosen. We recommend that you utilize a mailing method that provides you with proof of mailing and keep copies of all your submissions. Please complete the requested information on the back of the original ticket and sign it. Mail the ticket along with two (2) valid forms of signed identification (see Valid Forms of Identification below) to:

CT Lottery Claims Dept.
777 Brook Street
Rocky Hill, CT 06067

Prizes claimed by mail are processed in the order in which they are received. The CT Lottery is not responsible for lost, stolen, or undelivered mail.
Two (2) of the following valid forms of signed identification (one of which must be a photo ID) are required to claim a prize:  a driver’s license, Social Security card, passport, state ID, pistol permit, a major credit card with signature, or a work ID with photo and signature.  Players must be 18 or older to purchase Lottery tickets or to claim a prize.  

Duplicate W2G forms can be picked up in person at CT Lottery Headquarters with a photo ID. Requests for a duplicate W2G form can also be made in writing, accompanied by two (2) valid forms of signed identification.  In your request include your printed name, Social Security number, address, daytime phone number, your signature and indicate which tax year your are requesting.  If your address has changed, include a utility bill or other proof of your new address.  Mail requests to:

CT Lottery Claims Department
777 Brook Street
Rocky Hill, CT 06067

Please call the CT Lottery Claims Department for specific details at 860-713-2680.

Draw game tickets must be claimed within 180 calendar days from the drawing date.  Scratch game tickets must be claimed within 180 calendar days from the official announced end of game date. Select a game listed in the SCRATCH section of our website and it will tell you if a game end date has been established.  Click here for the SCRATCH GAMES TABLE.  (Please note, if a Scratch game has ended, and is past the last day to claim a winning ticket, the game will no longer appear among the games listed on this website.) 

A Lottery ticket is a bearer instrument until signed. Unless you sign the back of your ticket, anyone else who has the ticket can claim the prize.  The CT Lottery is not responsible for lost or stolen tickets and cannot pay a prize without a valid winning ticket.

Please call the CT Lottery Claims Department for specific details at 860-713-2680.

Tickets that are torn, damaged, or cannot be scanned by a Lottery terminal must be mailed or brought to CT Lottery Headquarters at 777 Brook Street, Rocky Hill, CT 06067.  Please note, damaged tickets may take 4-6 weeks to process.

Any remaining prize payments will be paid to the winner's estate or beneficiary as directed by court order or other governing document.  Please consult financial advisors and your attorney for further information.

The CT Lottery is unable to provide tax advice. For information regarding gambling income and losses, visit the Internal Revenue Service website at http://www.irs.gov or consult with a personal tax adviser.
Winners cannot remain anonymous.  The CT Lottery will consider a winner's name, city/town, and the prize amount a matter of public record, unless the winner produces a valid protective order or Address Confidentiality Program authorization card.
Questions involving taxes, state assistance or Social Security require individual answers.  Winners should consult a qualified tax accountant, the Department of Social Services or the Social Security Administration for information on how the win will affect you.


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